Chapter 13. Managing ICT solutions and Infrastructure The Information Technology (IT) environment is a complex ecosystem. There are computers, storage devices, communication networks and a lot of software, all things working at the same time. Interactions happen all the time. Counting on the generous tolerance of the readers, let me…
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The reason why I decided to share these ideas is to try to analyze what will happen with telework in the Tax Administrations (TAs)[1] following the conclusion of the restrictions. That is, assessing its potential. I believe that when it comes to evaluating the possible continuation of telework, the following…
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Chapter 12. System Architecture and ICT Infrastructure Alternatives Introduction Managing the IT strategy in a tax institution presents professional challenges that few other work environments can offer. Its computer solutions have a target audience of thousands of users, and in medium-sized countries they are counted in millions of users. As…
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Chapter 11. Roadmap to Modernize a Tax Information System An efficient Tax Information System (TIS) is essential for tax management. Currently, the tax administrations depend on these systems to exercise the functions defined by their legal mandate and the malfunctioning of all or parts of the system puts at risk…
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Chapter 10. Enabling Digital Technologies and Services It was December 2019 and together with a great colleague, mentor and friend, I was facilitating sessions devoted to decisionmaking in the area of ICT, in a workshop organized by international organizations for revenue administration officials from several countries. At that time, the…
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The CIAT Consultation Service is a useful tool to accompany the strategic and urgent tax administrations issues, and to open a space for discussing small details whose impact can be significant in a specific area of action. On this occasion, I refer to a consultation made by a tax administration,…
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