This course is aimed at officials from national and subnational tax administrations, as well as professionals and the general public working in areas related to taxation or interested in strengthening their knowledge on the subject. Mid- and high-level officials from ministries of finance with responsibilities in decision-making, fiscal policy design and implementation, technical analysis, and strategic studies are also welcome. This includes individuals working in areas such as budgeting, treasury, government accounting, fiscal relations, fiscal policy, public market analysis, and public finance innovation, among others.

Also open to consultants, academics, and independent professionals seeking to update their knowledge in fiscal, customs, and financial matters, contributing to the development of technical and strategic capacities in both the public and private sectors.

The topics to be developed during the course are:
Module 1. Leadership skills
- Lesson 1. Managerial leadership
- Lesson 2. Assertive communication and presentation skills
- Lesson 3. Strategic vision
- Lesson 4. Team leadership, people management and leadership styles
- Lesson 5. Management and problem solving
- Lesson 6. Change management
- Lesson 7. Effective time management
- Lesson 8. Integrity, ethics and values
Module 2. Emotional intelligence and personality models
- Lesson 1. Emotional intelligence model
- Lesson 2. Personality models and types of intelligence
- Lesson 3. Disruptive leadership
Module 3. Results-based management, feedback and recognition
- Lesson 1. Organizational models and quality of service
- Lesson 2. Balanced Score Card
- Lesson 3. Performance management