From June 22 to 26, 2015, the CIAT coordinated a specialized assistance on enforced collection for the General Tax Directorate of Uruguay (DGI) framed in the Collaboration Program EUROsociAL II funded by the European Union. The assistance was provided by the Tax Administration Service (SAT) of Mexico.

During those days, the expert Mr. Obed Jesse Lujan Caracas, Manager of the Operations Support Coordination in Collection of SAT, met a large group of officials from the Division of Revenue and Extensive Controls, led by their Director, Cr. Michael Palumbo. They discussed and analyzed issues related to collections management and skills, such as aspects to consider for the design of an effective collection and recovery system; risk analysis techniques for debt collection; structural and organizational aspects for the implementation of administrative collection systems, among others.

The DGI is in a reform process of its enforced collection and recovery area. This advisory aims to benefit from the Mexican experience with a view to defining a plan of negotiations in coercive collections. This would allow obtaining greater efficiency in the collection, better results in recovery, and reducing legal action for the recovery of debts by giving priority to enforced collection. Likewise, the DGI aims to draft a manual of persuasive techniques for collection that will reduce the portfolio managed in courts, optimizing human resources and focusing on the recovery of debts by administrative action.

This activity is framed within the voluntary compliance with tax obligations action of the Public Finance area of the EUROsociAL II Program, financed by the European Union, coordinated by FIIAPP and wherein the State Agency of Tax Administration of Spain (AEAT) and the Inter-American Center of Tax Administrations (CIAT) act as operational partners.

Left: Expert Mr. Obed Jesse Lujan Caracas, Administrator of the Operational Coordination Support in Collection, Tax Administration Service (SAT) of Mexico; next to Cr. Michael Palumbo, Director of Revenue and extensive Controls Division, addressing a group of officials of the DGI.

Left: Mr. Obed Jesse Lujan Caracas of the SAT Mexico. Right: Cr Michael Palumbo, from the DGI of Uruguay.