From August 19 to 23, 2013, the CIAT held the second specialized technical advisory mission to the Tax Administration of Costa Rica, under the Eurosocial II program. Mrs. Isabelle Gaëtan, Head of the French Mission at CIAT and Mrs. Maria Raquel Ayala, CIAT Director of Training and Development of Human Talent, were responsible for this activity, which purpose was to review the progress of the four strategic aspects discussed in the first mission: reorganization of the human potential-training area, manual of courses and functions, evaluation on performance and productivity indexes, and telecommuting, according to the schedule established by the Administrative and the Ministry of Finance Directorate, leading the pilot Project on Strengthening Human Resources at the DGT of Costa Rica.

In this sense, a unique Institutional Class Manual has been drafted and was presented to the Civil Service Officials and to the Managing Committee and endorsed by the authorities of the Ministry of Finance. The implementation of this Manual will be a historical event for public officials of the Costa Rican administration, and could be adapted to any public institution in Costa Rica.

In this phase of the mission sponsored by Eurosocial II in collaboration with the CIAT, Mrs. Gaëtan and Mrs. Ayala’s experiences have been essential and have enriched the study that the project team of officials from the Finance Ministry of Costa Rica is performing.