Important: This blog article was created with the assistance of Google’s Gemini and reviewed by the editor. ㅤ Organizational resilience is a key issue in a volatile, uncertain, complex and ambiguous world. From natural disasters to cyber-attacks, tax administrations face a variety of challenges that can disrupt their essential operations.…
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As artificial intelligence (AI) becomes more popular, many companies are rushing to adopt chatbots with the intention of saving time, reducing costs and maximizing efficiency. Gartner predicts that chatbots will become the main customer service channel by 2027. [1] Chatbots basically follow two types of technologies: generative artificial intelligence (GenAI) and…
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Towards cross-border digital identification For just over two years, with the support of the Inter-American Digital Government Network (RedGealc) [i] and the Inter-American Development Bank (IDB) [ii] work began on the integration of cross-border digital IDs in the region. For this, work began on what was called the “Rioplatense Citizen”, where Argentina…
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The evolution of digital identification For several decades in the digital world, we have used a specific identification in each of the systems, portals or digital services; usually by combining a username and a password. Unlike traditional identifications, in the digital world identification and identity verification is necessary, since we…
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I have heard that the best way to predict the future is to know the past and the present. In terms of new technologies and especially when it comes to Artificial Intelligence (AI), the answer is not so simple and even less so when it comes to predicting their use…
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The International Observatory on eInvoicing, part of the renowned Digital Innovation Observatories at Politecnico di Milano School of Management, one of the leading Italian Universities in the field of engineering and technological innovation. The Observatory is a pioneering initiative dedicated to advancing the adoption, understanding, and innovation of electronic invoicing…
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