Chapter 15. New Disruptive Digital Technologies and Services – Opportunities and Challenges Making predictions about what the future will look like will always be a risky business. The possibility of being wrong is very great. But it is essential to think about how the application of technologies will be, their…
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At such a demanding time for the nation states, problems are accumulating, public dissatisfaction is growing, and priorities are multiplying. It is true that responses in terms of timeliness, quality and efficiency have a rather heterogeneous trajectory in different countries and regions of the world. The already generalized consensus on…
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Chapter 14. Implementing information and communication technology projects in tax administrations Project management is a necessary discipline for adoption or improvement when it comes to successfully implementing disruptive technologies. Innovative organizations, where technology development is highly prioritized, creating or strengthening technical competencies in project management among its staff, is an…
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Chapter 13. Managing ICT solutions and Infrastructure The Information Technology (IT) environment is a complex ecosystem. There are computers, storage devices, communication networks and a lot of software, all things working at the same time. Interactions happen all the time. Counting on the generous tolerance of the readers, let me…
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The reason why I decided to share these ideas is to try to analyze what will happen with telework in the Tax Administrations (TAs)[1] following the conclusion of the restrictions. That is, assessing its potential. I believe that when it comes to evaluating the possible continuation of telework, the following…
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Chapter 12. System Architecture and ICT Infrastructure Alternatives Introduction Managing the IT strategy in a tax institution presents professional challenges that few other work environments can offer. Its computer solutions have a target audience of thousands of users, and in medium-sized countries they are counted in millions of users. As…
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