Chapter 11. Roadmap to Modernize a Tax Information System An efficient Tax Information System (TIS) is essential for tax management. Currently, the tax administrations depend on these systems to exercise the functions defined by their legal mandate and the malfunctioning of all or parts of the system puts at risk…

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Chapter 10. Enabling Digital Technologies and Services It was December 2019 and together with a great colleague, mentor and friend, I was facilitating sessions devoted to decisionmaking in the area of ICT, in a workshop organized by international organizations for revenue administration officials from several countries. At that time, the…

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The CIAT Consultation Service is a useful tool to accompany the strategic and urgent tax administrations issues, and to open a space for discussing small details whose impact can be significant in a specific area of action. On this occasion, I refer to a consultation made by a tax administration,…

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Current public health emergency demonstrates again that governments need extraordinary tools to mitigate the effects of sudden economic downturns due to unprecedented global events caused by climate change, political unrest or pandemic like COVID 19. We can point to a specific method successfully used to mitigate the economic effects of…

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Chapter 8. Merging Customs and tax administrations: a reflection on ICT systems governance – the Portugal experience When we got together last year in Morocco as representatives of our Tax Administrations to discuss the role of our organizations in the fostering of Development, we were so far away from imagining…

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While the digital economy was gaining more and more space within the global economy, its taxation was also gaining center stage. In this way the countries began to see that value was generated in their territories by their data and the contribution of their users, but the multinational companies were…

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