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General Information

Course description

Virtual Training to Advance Revenue Administration (VITARA) is a joint initiative of four international organizations: the Inter-American Center of Tax Administrations (CIAT), the Intra-European Organization of Tax Administrations (IOTA), the International Monetary Fund (IMF) and the Organization for Economic Co-operation and Development (OECD).It was launched in 2020 to develop a highly effective, globally accessible, on-demand, and affordable online training curriculum on revenue administration issues. VITARA complements the four founding organizations' capacity development and training efforts.

Target Audience

The VITARA course content is tailored to senior managers and executives of tax administrations of developing countries who are responsible for leading the tax administration to good practice. Yet lower- level staff, tax administrators from advanced economies or custom administration professionals could also benefit from following the modules. The VITARA modules are introductory level modules and designed for busy professionals who wish to improve their skills in tax administration.

Certification

Yes. Learners who successfully complete a module and pass 60% of the graded assessment questions will receive a certificate. You will receive more information on certification once you register and complete a module. Please read the relevant sections of the Frequently Asked Questions.

VITARA Curriculum

Covering both institutional arrangements, management of strategic reforms, compliance risk management, information technology and data management, as well as design and management of core taxation processes, the VITARA curriculum represents a comprehensive training package for tax administration management. The curriculum consists of two parts and includes the following topics:

Part A. Institutional governance, management, and support

Modules

  1. Institutional governance
  2. Compliance risk management
  3. Organization
  4. Strategic management
  5. Information technology and data management
  6. Reform management (Fundamentals and Specific Topics)
  7. Human resource management
  8. Performance management
  9. Enterprise risk management
B. Core functions of tax administration

  1. Introduction to tax administration
  2. Taxpayer registration
  3. Taxpayer services
  4. Filing of declarations
  5. Payment and debt collection
  6. Audit and other verification methods
  7. Dispute resolution
  8. Revenue management
The curriculum does not include tax policy topics.

FAQ

HOW IS THE CONTENT OF VITARA PRESENTED?

The VITARA modules utilize different learning modalities ranging from practical and short learning exercises, instructional videos, assessment questions and case studies to visual design elements.

IS VITARA FREE?

Yes.

HOW MANY MODULES ARE AVAILABLE AT THIS MOMENT?

Eight VITARA modules have been developed so far. Six in English, one in Spanish and one in French.

  1. Strategic Management – English
  2. Strategic Management – Spanish
  3. Strategic Management - French
  4. Reform Management Fundamentals: Setting Up a Reform Program – English
  5. Reform Management Specific Topics: Managing a Reform Program – English
  6. Institutional Governance – English
  7. Organization – English
  8. Human Resource Management - English

DO THE MODULES INCLUDE INTERACTIVE, LIVE, OR IN-PERSON ELEMENTS?

VITARA is a self-paced online course without in-person or interactive, live elements. The students have full control over their progress. They can follow the course from anywhere and anytime (when the course/module is open). To complete each module you need on average 4 to 6 hours.

I HAVE SOME OTHER QUESTIONS ABOUT REGISTRATION. WHAT CAN I DO?

Please refer to the FAQ page that has been put together: Frequently Asked Questions.

DO I NEED SPECIFIC SOFTWARE OR HARDWARE TO FOLLOW THE MODULES?

No. You only need to register. Good internet connection and Google Chrome browser are recommended for the best quality. You will receive more information on access once you register.

Alejandro Juarez

ajuarez@ciat.org

Maureen Pérez Álvarez

mperez@ciat.org

César Trejos Canto

ctrejos@ciat.org

Mónica Donoso

mdonoso@ciat.org

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