On November 18 to 22, the CIAT in partnership with the Spanish Agency for tax administration and the Institute of Fiscal studies of Spain, with the support of the National Tax Service of Bolivia (SIN) and the AECID, carried out a training course on ‘Quality Management in Tax Administrations’.

The purpose of this course was to address quality management based on a conceptual approach, given its dimension in public service field and more specifically, by analyzing its practical application in tax administrations management. This activity was carried out at the AECID offices in Santa Cruz de la Sierra, Bolivia, in presence of officials from the tax authorities of Colombia, Guatemala, Peru, Uruguay and Bolivia, who participated in the different sessions and workshops offered. D. Luis Cremades Ugarte (head of the Spanish Mission in the CIAT), D. Roberto Serrano López and D. Alejandro Luelmo Fernández (inspectors of the service of internal audit at AEAT) were speakers of this course and also participated as instructors.

The topics addressed were not only related to the application of management and quality evaluation models, but also for planning and quality indicators, identification and evaluation of risks, chain of command, tax sociology and new forms of relationship that will improve the corporate social responsibility.

This activity was within the framework of the Eurosocial II program and it responds to issues raised by countries; this is one of the actions planned by the “Voluntary compliance with Tax Obligations” program from the “Public finance” Area, and it allowed the exchange of experiences between countries as well as detecting potential improvements and innovations likely to be applicable in the respective administrations.

From left to right: Mayra Ninoshka Mercado (SIN), Victor Navalpotro Laina (AECID) and Luis Cremades Ugarte (CIAT)		Working session
Participants