In an ever-evolving work environment, the recognition of professional skills and achievements has taken a significant turn. Since always, academic certificates have been the means to record this, but with the evolution that has been seen thanks to digitalization and continuous learning, new forms of accreditation have emerged, for such…
The Federal Court of Accounts (TCU) is the external control agency of the Brazilian federal government that operates as an auxiliary of the National Congress with the mission of monitoring the country’s budgetary and financial execution and contributes to the improvement of public administration for the benefit of society. The…
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Resistance to change is a common human reaction and attitude in any organization. Often, employees are comfortable with their routines and any disruption can generate uncertainty and fear. Ignoring this resistance can have negative consequences, such as decreased productivity and increased absenteeism. One of the first reactions we humans have…
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Willingness to pay should not be seen as an objective focused on Tax Administration, but as the natural consequence of a system in which society perceives that taxes finance a legitimate, equitable and transparent collective welfare. ㅤㅤ Introduction In his inauguration speech, a tax administrator promised to “achieve voluntary compliance…
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Important: This blog article was created with the assistance of Google’s Gemini and reviewed by the editor. ㅤ Organizational resilience is a key issue in a volatile, uncertain, complex and ambiguous world. From natural disasters to cyber-attacks, tax administrations face a variety of challenges that can disrupt their essential operations.…
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As artificial intelligence (AI) becomes more popular, many companies are rushing to adopt chatbots with the intention of saving time, reducing costs and maximizing efficiency. Gartner predicts that chatbots will become the main customer service channel by 2027. [1] Chatbots basically follow two types of technologies: generative artificial intelligence (GenAI) and…
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